Service Management : From Definition to Information Modeling
نویسنده
چکیده
In this paper, we split the service management layer, as defined in the Telecommunication Management Network (TMN), into two sublayers, namely the service application management sublayer and the service network management sublayer. The former deals with managing the mapping of the non functional requirements into functional constraints over the telecommunication service of interest, while the second reveals the management details related to meeting the functional requirements over that service. At each sublayer, we propose an information model and emphasize the correspondence with the other sublayer.
منابع مشابه
Service Quality Management Modeling, Controlling and Upgrading as well as Communications and Information Technology Enhancement through Conducting a Case Study in the Parent Telecommunications Network of Iran
This paper reviews the service quality management control and upgrade as well as the communications and information technology enhancement. The purpose of this research is the control and improvement of the service quality management as well as the enhancement of the parent telecommunications network of I.R.Iran that finally, taking the specific conditions into consideration, the quality manage...
متن کاملProviding an Enterprise Architecture Framework Model for Laboratory Information Management Systems by Service Oriented Approach
Background and Aim: Laboratories are one of the most important scientific and research centers. Laboratory information management systems provide a platform for recording the information and collaborating between researchers. The main purpose of this study was suggesting an organizational architecture model of laboratory information management systems. Materials and Methods: This study was a ...
متن کاملThe Effect of Organizational Culture and Information-Communication Technology on Productivity, Services Quality, Customer Satisfaction, and Change Management through Knowledge Management
Introduction: Knowledge, as the most important asset of an organization, is regarded as an economic resource. The need for and attainment of the benefits of knowledge management in health centers is highly important and sensitive because we are always faced with a flood of information about patients in health centers. Therefore, the present study was conducted in collaboration with Shahid Rahne...
متن کاملOn modeling door-to-door parcel delivery services in Iran
Parcel delivery is a complex logistic service, as it serves many small or medium-sized customers who may send or receive parcels. Modeling such delivery system needs to integrate two different research areas of hub location and vehicle routing. As it totally depends on the network and the linkage of the nodes, in this paper, some door-to-door service providers are taken into account to provide ...
متن کاملITIL-based IT service management maturity model design in health-based organizations (Case Study: City of Tehran)
Today, Information Technology services are considered as valuable resources in all areas. For making Information Technology Management Processes purposeful and efficient in different organizations &ndash as a competitive and strategic advantage (especially in organizations responsible for health care services) &ndash it is necessary to recognize the level of maturity of the organization and rev...
متن کامل